Returns and Refunds
Returns & Refunds
We accept returns within 30 days of the original invoice date. Contact us to start a return and we'll issue an RMA number.
All returns require an RMA (Return Merchandise Authorization) number before shipping anything back to us. Please contact our team by email or phone to request one.
How to Return an Item
To start a return, contact our team and we'll walk you through the process.
Return Policy Details
Returns are accepted within 30 days of the original invoice date. Products returned beyond 30 days may be eligible for store credit at the sole discretion of The Lab Stockroom.
Refunds for unused items are processed to the original form of payment or can be issued as store credit. Refunds for used items are issued as store credit only.
Shipping charges are non-refundable. Return shipping is the responsibility of the customer.
Defective Products
If you believe you received a defective product, please contact us about return procedures. All defective merchandise is subject to inspection to determine whether the issue is the result of a manufacturer's defect, normal wear and tear, or misuse.
International Returns
International customers may return products following the same process outlined above. Please note that any customs fees incurred by The Lab Stockroom on an international return will be deducted from your refund.
PayPal Orders
PayPal refunds made more than 60 days after the original payment are considered new payments by PayPal, and standard PayPal fees for receiving money will apply. The Lab Stockroom will refund the value of the product returned; the total amount received will reflect the refund less any PayPal fees.
Frequently Asked Questions
How Long Do I Have to Return an Item?
Returns are accepted within 30 days of the original invoice date. Returns after 30 days may be eligible for store credit at the sole discretion of The Lab Stockroom.
Do I Need an RMA Number?
Yes. All returns require an RMA number before you ship anything back. Contact us by email or phone to request one.
Who Pays for Return Shipping?
Return shipping is paid by the customer. Shipping charges from the original order are non-refundable.
Will I Get a Refund or Store Credit?
Unused items can be refunded to your original payment method or issued as store credit. Used items are eligible for store credit only.
How Long Does It Take to Process a Return?
Once we receive your return at our warehouse, please allow 1 to 2 business days for processing and inspection before your refund or store credit is issued.
What If My Product Is Defective?
Contact us about return procedures for any product you believe is defective. All defective merchandise is subject to inspection to determine whether the issue is a manufacturer's defect, normal wear and tear, or misuse.
Can I Return a Product After 30 Days?
Products returned beyond 30 days from the original invoice date may be eligible to receive store credit at the sole discretion of The Lab Stockroom.
Need to Start a Return?
Call us at (585) 360-2295 or email service@thelabstockroom.com. Monday – Friday, 8:00 AM – 4:00 PM EST.
